OUR POLICY

WIGI hair extension sets qualify for an exchange within thirty (30) days of receiving your order. All WIGI Hair Extensions must be in their original condition, unused, unwashed, unaltered, with tags and protective lace intact, and must be shipped back unopened in the original packaging. The packaging must not be defaced in any way, or an exchange/refund will not be issued. All exchanges must be accompanied by a copy of your invoice. You can return your WIGI hair extensions back to the address provided in the Return Authorization Letter. Please follow the instructions below to ensure that your return will be processed and received:

STEP 1

Please contact WIGI customer service to obtain a Return Authorization Letter. We do not handle the case where the customer arbitrarily sends the returned item to the return address when it is not available Return Authorization Letter.

STEP 2

Please indicate whether You would like an EXCHANGE and for which color or if You would prefer a RETURN. If You prefer an exchange and there is a difference in price, we will simply send You an invoice via email to pay the difference. If You received a free gift, from a promotion in your order, and You are doing a return; we ask that You do send the free gift back as well. The free gift then only applies if You are going to be doing an exchange. For faster processing, we would encourage You to return for a refund and re-order the set You would like to avoid waiting for the return processing time.

STEP 3

We strongly suggest keeping your tracking number so we can confirm your package has been safely delivered to our shipping facilities! We will not accept responsibility for items returned to our facility without a tracking number. You are responsible for the shipping cost to return your set back to us. We do not recommend using FedEx for returns as they charge non-refundable return fees.

STEP 4

Please allow 7-10 business days from the date the return is delivered to be notified by a representative. Shipping cost for Return or Exchange: You are responsible for all shipping costs for returns and exchanges. For safety, we highly recommend using a trackable shipping service, as WIGI is not responsible for lost return shipments. Please note that original shipping fees are non-refundable, and a 10% restocking fee will be deducted from your refund. Refunds are processed within 1–5 business days after the returned item is received. For additional questions or concerns, You may contact us at info@wigihair.com or visit our Returns and Exchange Policy.

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