FAQs
Most popular:
What’s the difference between colors 1B and 1, and between levels 2, 3 and 4?
How long does shipping take, and what are the fees?
About Our Hair
What is Vietnamese human hair?
WIGI specializes in 100% premium Vietnamese human hair, carefully selected and processed to maintain natural softness, shine, and durability. Each strand reflects authentic Vietnamese quality with aligned cuticles, smooth texture, and lasting strength, offering the pure essence of ethically sourced human hair.
Where is WIGI hair sourced from?
All WIGI hair is ethically sourced and processed in Vietnam under strict quality control standards. Every batch is traceable for transparency and authenticity.
How does WIGI ensure product quality?
Each batch undergoes manual quality checks, including touch, color, and strand consistency tests before packaging. Any defective pieces are removed during inspection.
Are WIGI wigs pre-plucked or pre-processed?
All WIGI wigs are carefully pre-processed before delivery to ensure softness, durability, and a natural finish. Each product is refined and quality-checked, so you’ll never receive raw or untreated hair.
Is WIGI hair ethically sourced?
Yes. All WIGI hair is freely and fairly exchanged from verified, ethical distributors – no exploitation or forced exchange.
Find Your Color
What is hair color #27?
Color #27 is a Honey Blonde shade — bright, warm, and radiant, perfect for sunlit, youthful looks.
What is the difference between colors #1B and #1, and between levels #2, #3 and #4?
#1B (Natural Black) has soft brown undertones for a natural finish, while #1 (Jet Black) is deeper and glossier for a bold, sleek look.
For browns, the brightness increases from #2 to #4:
#2 Dark Brown: warm and close to 1B.
#3 Chocolate Brown: softer with subtle red-golden tones.
#4 Medium Brown: the lightest, with a gentle copper warmth.
For browns, the brightness increases from #2 to #4:
#2 Dark Brown: warm and close to 1B.
#3 Chocolate Brown: softer with subtle red-golden tones.
#4 Medium Brown: the lightest, with a gentle copper warmth.
Can I dye a WIGI human hair wig?
Yes. WIGI uses 100% real human hair, which can be dyed or toned by professional stylists. Always test on a small strand before coloring the entire wig.
How can I get help finding my perfect color match?
We recommend messaging our support team directly via Live Chat, Messenger or Email. Send us a photo taken in natural daylight (ideally near your face), and our experts will suggest the most suitable color or even create a custom recommendation that matches your tone and texture perfectly.
Fit & Wear
How do I measure my head for a wig?
For the best fit, measure six key areas of your head using a soft measuring tape:
Around the head (circumference)
1. Front to nape
2. Ear to ear across forehead
3. Ear to ear across top
4. Temple to temple around back
5. Nape of neck
6. Refer to our measurement guide for visual instructions to help you find your ideal cap size.
1. Front to nape
2. Ear to ear across forehead
3. Ear to ear across top
4. Temple to temple around back
5. Nape of neck
6. Refer to our measurement guide for visual instructions to help you find your ideal cap size.
How do I install a U-Part wig?
Leave out a section of your natural hair through the U opening, clip the wig around the crown and nape, then blend your leave-out over the part for a seamless look.
How do I install a V-Part wig?
Position your V-Part wig so the small V-shaped opening sits at the crown of your head. You can choose to leave out a small section of your natural hair to blend with the wig or wear it without any leave-out. If you leave hair out, gently comb and layer your real hair over the V opening for a flawless, natural blend. Adjust the elastic band and clips until the wig feels comfortable and secure.
Can I wear a V-Part wig without leaving any hair out?
Yes, many V-Part styles allow for zero leave-out. Always check the product details for “no-leave-out” options.
Care & Styling
How do I wash my human hair wig?
Use sulfate-free shampoo with cold or lukewarm water. Gently apply conditioner, rinse thoroughly, blot dry with a towel, and air dry on a mannequin head. Avoid twisting or scrubbing.
How often should I wash curly vs straight wigs?
Curly wigs typically need washing every 4–8 weeks, depending on wear frequency and product buildup. Straight wigs can go longer between washes.
Can I use heat tools on WIGI wigs?
Yes, you can. Use a heat protectant and set your tools to a moderate temperature. Avoid excessive heat and always style gently.
How should I store my wig when not in use?
Keep it on a mannequin head or in a silk storage bag, away from sunlight, humidity, and dust.
Any tips to make my wig look more natural?
Choose a texture and color that matches your own, trim the front layers, apply a matte powder along the part, and blend your leave-out hair if applicable.
Shipping & Delivery
How long does WIGI take to process orders?
Each order typically takes about 3-4 weeks to arrive. This includes 6–8 business days for production and 5–10 business days for U.S. Standard Shipping.
For international destinations, shipping may take 5–15 business days, depending on the region and customs clearance.
For international destinations, shipping may take 5–15 business days, depending on the region and customs clearance.
How long does shipping take, and what are the fees?
USA (Standard): 5–10 business days — $8.99 (Free shipping for orders over $300)
Rest of the World (Economy International): 5–15 business days — $13.99
Rest of the World (Economy International): 5–15 business days — $13.99
How can I track my order?
After placing your order, you’ll first receive an order confirmation email — this only confirms that your order has been received and may not yet include a tracking number.
Once your package is shipped, you’ll receive a shipping confirmation email with a tracking number and a direct link to follow your shipment.
If you haven’t received your tracking details within 48 hours after the shipping confirmation, please contact our customer service for assistance.
What is WIGI’s cancellation policy?
You may cancel your order at no cost before it’s been packaged. A 10% restocking fee applies once the order is packed. Shipped orders cannot be canceled.
What should I do if my package arrives damaged or missing items?
Keep all original packaging, take photos, and email support at info@wigihair.com with your order number. Our team will guide you through the claim process.
Will I have to pay customs or import taxes?
Customs duties, VAT, and import taxes vary by destination and are the customer’s responsibility. WIGI is not liable for these additional fees.
Returns & Exchanges
What is WIGI’s return policy?
Only UNOPENED WIGI hair extensions qualify for return or exchange within 30 days of delivery. Items must be unused, unwashed, uncut, with all tags and protective lace intact in the original packaging.
How do I start a return or exchange?
Step 1: Contact WIGI Customer Service to obtain a Return Authorization Letter (RA).
Step 2: Indicate whether you’d like a RETURN or EXCHANGE. For exchanges, we’ll email an invoice if there’s a price difference.
Step 3: Ship the product with the RA letter and invoice, and keep your tracking number for safety.
Step 2: Indicate whether you’d like a RETURN or EXCHANGE. For exchanges, we’ll email an invoice if there’s a price difference.
Step 3: Ship the product with the RA letter and invoice, and keep your tracking number for safety.
Who pays for return shipping, and when will I get my refund?
Customers cover return shipping costs. We recommend a tracked service (avoid FedEx due to non-refundable fees). Once your return is received, processing takes 7–10 business days, and refunds are issued within 1–5 business days after approval.
Is there a restocking fee?
Yes — a 10% restocking fee applies to all returns once an order has been packaged.
Orders & Payments
What payment methods are accepted?
We accept PayPal, Stripe, Amazon Pay, Visa, MasterCard, Discover, and AMEX. All payments are securely processed; WIGI does not store credit card information.
Can I modify or cancel my order?
Yes, please contact our support team immediately. Orders can be modified or canceled before they are packaged. Once packaged, a 10% fee applies.
When will I receive my refund?
After your return is received and inspected, you’ll be notified within 7–10 business days. Refunds are processed within 1–5 business days afterward, depending on your bank’s processing time.
Deals, Wholesale & Warranty
How can I claim the Free Hair Serum promotion?
When your order reaches $200 or more, WIGI will automatically include a Free Hair Serum with your purchase. No promo code is needed. The serum will be shipped separately within one week after your main order has been successfully delivered. If you do not receive it after that period, please contact our support team and we’ll assist you right away.
Do you offer wholesale and affiliate programs?
Yes! WIGI offers wholesale pricing for verified resellers who complete the Wholesale/Reseller Application Form.
Reselling WIGI products on third-party platforms (e.g., eBay, Amazon, Alibaba, Etsy, Facebook Marketplace, etc.) without written approval is strictly prohibited.
Do I qualify for free shipping?
Currently, WIGI offers free shipping for orders over $300, applicable to U.S. addresses only. For international customers, the shipping fee will be displayed at checkout based on your destination. We may update this policy over time, so please refer to the Shipping Policy page for the latest details.
